American Airlines’ loyalty program AAdvantage received four awards at the 2012 Freddie Awards announced on April 26 in Texas. The awards, more than any other airline, were: Airline Program of the year; Best Elite Program; Best Promotion (earnings); and Best Customer Service.
“Over the past year, the AAdvantage team at American Airlines has worked hard to offer the best options, rewards and – most importantly – customer service to our loyal members,” said Suzanne Rubin, president of the AAdvantage Loyalty Program. “It’s a tremendous honor to receive these awards directly from our customers. It is their loyalty and enthusiasm that makes the AAdvantage program so successful.”
Since 1988, the Freddie Awards have recognized achievements in the travel loyalty industry based entirely on votes by travelers across the world.